Refund policy

Return, Refund & Cancellation Policy

Because you deserve a smooth and satisfying shopping experience.

At Sarasvini, we pour love into every stitch and care into every delivery. If something doesn’t go as planned, we’re here to make it right—with fairness, clarity, and respect for your time.

Return & Refund Window

We accept return or refund requests within 7 days of delivery.
Kindly reach out within this time to ensure your request can be processed.

When is a Refund Applicable?

Refunds are issued only in cases of:

Incorrect size (a size different from what you ordered)
Incorrect product (a product different from what you ordered)

For all other concerns, we offer a free replacement or a 100% redeemable e-voucher (valid for 1 year).

Important Conditions:

Product must be unused and returned with original tags intact
Do not accept tampered packages - please refuse delivery
Do not share the OTP with the courier agent unless you've physically received the parcel
A non-refundable ₹90 return shipping fee will be deducted. This charge is waived if the return is due to our error (wrong item or size)
Only one-time exchange is permitted per order

Free Returns & Replacements – Our Promise

We’ll happily arrange a free return or replacement if:

The style or set is incorrect
The size delivered is not what was ordered
The product is damaged or defective

We stand by our craftsmanship—and when we get it wrong, we make it right at no cost to you.

Self-Ship Returns

In rare cases where reverse pick-up is not serviceable:
- You may self-ship the product to us
- We'll reimburse shipping charges up to ₹300
- Please use India Post only for reimbursement eligibility
- Share a clear image of the receipt and tracking ID

Exchange Policy

We offer exchanges for the same or a different product, as per your preference.
Subject to availability, of course.

Order Cancellations

Orders can be canceled before they are shipped.
Upon successful cancellation, your full order amount will be refunded.
We currently don’t support partial cancellations—only full orders can be canceled.

Refund Process & Timeline

Once your return is received and verified, your refund will be initiated within 2 business days.
Refunds will be issued via:
- Original payment method (for eligible cases)
- NEFT (for COD orders)
- E-voucher (for eligible cases)

You can expect to receive your refund within 4–10 business days, depending on your payment provider.

Where Will I Get My Refund?

Online payments: Refund goes to the original payment method.
COD: Refund is done via NEFT or e-coupon.

In most cases, we issue full-value redeemable voucher to simplify and speed up the process.

Help Us Help You – Share Product Images

To process your return or refund, we kindly ask for the following images:

Situation	What We Need
Damaged product	Product image + tag image
Wrong product received	Product + tag image
Wrong size received	Product + tag image
Color not as expected (faded/blurred)	Product image
Looks different from website	Product image
Incomplete set/order	Tag image only